Software Engineer and Information Technology Associate with 2+ years of experience in corporate environment supporting users across the organization and demonstrates effective delivery of quality support. From server, network, email, office applications, and IT equipment troubleshooting to the development of custom software.  Looking to leverage my knowledge and experience into a role as IT Officer.

Professional Experience

Leysam Commercial Inc., Makati Avenue, Makati

Software Engineer/ Information Technology Associate, March 30 2015 – Present

  • Software Engineer role includes creating and upgrading custom software application on Purchasing System, Invoicing System, and Payroll System written in C# and (Classical with MS SQL Server database which include:
  1. Fixing bugs present on the system that caused system instability
  2. Creating Administrator and Maintenance module
  3. Optimizing and simplifying the logic of the program
  4. Securing the software applications by applying the latest programming language feature
  5. Creating reports using RDL or Report Definition Language
  6. Email notification generation and approval mechanism developed
  7. Automation of printing by batch, and customization of form-based printing
  • Information Technology Associate role responsibilities included:
  1. Troubleshooting and resolution of system applications and computer problems
  2. Check and maintain Active directory, DNS, DHCP, Exchange 2010, Database, Printer and File servers; and network
  3. Coordinate and follow-up repairs of equipment or restoration of services from suppliers, internet providers, and other 3rd party service provider
  4. Inventory and repair of company IT equipment ( computers, printers, network devices, and electronic equipment)
  5. Maintain continuous operation, storage allocation and backup of CCTVs
  6. Administer emails, user access, file access, network restriction via WIFI password management and DHCP filtering, secure company data, and examine firewall logs with reports as requested
  7. Deploy company laptop and desktop configured with antivirus software, office applications, and necessary configuration
  8. Support users via email, call, SMS, onsite, or via remote desktop connection
  9. Configure scripts and group policy
  10. Backup of company data and regular update of OS, firmware, and antivirus definitions
  11. Graphic design and editing of office documents and graphics like letterhead, business card, id, poster, packaging, and so on.
  12. Implement solutions for VPN for users outside the network


Sutherland Global Services Philippines Inc., Clark Pampanga

Technical and Customer Service Representative, May 2013 – December 2014

  • Technical support for a US Internet Service provider over-the-phone
  • Provide Tier 1 technical networking troubleshooting and assistance while maintaining high level of customer service